Emotional Intelligence

Ref:

• https://www.mindtools.com/pages/article/newLDR_45.htm

Key Elements:

1. Self-awareness
   • Keep a journal
   • Slow down
2. Self-regulation
   • Know your value
   • Hold yourself accountable
   • Practice being calm
3. Motivation
   • Re-examine why you’re doing your job
   • Know where you stand
   • Be hopeful and find something good
4. Empathy
   • Put yourself in someone else’s position
   • Pay attention to body language
   • Respond to feelings
5. Social skills
   • Learn conflict resolution
   • Improve your communication skills
   • Learn how to praise others

Positive Thinking

What is NOT

• NOT about suppressing negative emotions
• NOT about pretending or faking
• NOT a ‘cure all’